1. Warranty Duration
The money-back guarantee is valid for 14 days from the date of purchase. If the product does not meet your expectations, you may be eligible for a full refund.
2. Money-Back Request
To request a refund, submit your request in writing to our customer service via email or postal mail. Please include the order number and the purchase date.
3. Product Condition
To qualify for a refund, the product must be undamaged, in its original packaging, and returned within 14 days of purchase.
4. Return Costs
The customer is responsible for return shipping costs unless the product is defective or does not match the order.
5. Refund Process
Once we receive and inspect the returned product, the refund will be processed within 14 days.
Procedure Steps
1. Request Submission
Send an email or postal letter to our customer service with your money-back request, including the order number and purchase details.
2. Return of Product
Return the product to the provided address in its original packaging and undamaged condition. Return shipping costs are the responsibility of the customer, unless the return is due to a product fault.
3. Refund Processing
After receiving the returned product, we will inspect its condition. If all conditions are met, we will process the refund within 14 days using the original payment method.
Exceptions
1. Faulty Products
If the product is faulty or does not match your order, please notify our customer service immediately so we can process the return and refund more efficiently.
2. Non-Returnable Items
Certain items, such as personalized or used products, are not eligible for a refund.
Contact
Email: support@sellvio.com
Phone number: +381 60 44 60 556